Thank you for shopping at iferncare.com. We value your trust and aim to ensure customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
Due to hygiene and safety reasons, cosmetic and skincare products cannot be returned once opened or used.
You may request a return only if:
- The item received is damaged or defective
- You received the wrong product
- The product is expired at the time of delivery
To be eligible for a return, the item must be unused, unopened, and in its original packaging.
2. Return Request Timeframe
All return requests must be made within 48 hours of receiving your order. Requests made after this period may not be accepted.
3. How to Request a Return
To initiate a return, please contact our support team with:
- Your order number
- Clear photos of the product and packaging
- A description of the issue
Our team will review your request and respond within 1–2 business days.
4. Refund Process
If your return request is approved, refunds will be processed to the original payment method used at checkout (such as PayPal or credit/debit card).
Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider.
5. Non-Returnable Items
- Opened or used products
- Items damaged due to misuse
- Products purchased during clearance or promotional sales (unless defective)
- Gift cards
6. Shipping Costs
If the return is due to our error (wrong or defective product), we will cover the return shipping cost. Otherwise, customers may be responsible for return shipping fees.
7. Order Cancellations
Orders can only be canceled before they are shipped. Once dispatched, the order cannot be canceled.
8. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Website: https://iferncare.com
Email: sales@iferncare.com
Location: United Arab Emirates
Last Updated: February 2026
